Your Information. Handled With Care.

This Privacy Policy explains how Pine Wood Source may collect, use, store and protect information when you visit our website, contact us or submit a request for pine wood products.

PRIVACY AT A GLANCE

We collect information you choose to provide.
We use it to respond and provide services.
We do not sell personal information as part of our normal business operations.
You can contact us about your information.

01. Information We Collect
02. How We Use Information
03. Quote & Contact Requests
04. Cookies & Website Technology
05. Service Providers
06. Data Security
07. Data Retention
08. Your Choices & Rights
09. External Links
10. Policy Updates
11. Contact Us

01. Information We Collect

Depending on how you use the website, we may receive information you choose to provide, such as your name, company name, email address, telephone or WhatsApp number, product requirements, specifications, quantity, destination and message content. We may also receive basic technical information generated when you visit a website, such as browser, device and usage information, where applicable.

02. How We Use Information

Information may be used to respond to enquiries, prepare quotations, discuss product requirements, coordinate orders and shipping, provide customer support, maintain website security and improve our website and services. We may also use information where necessary to comply with applicable legal or business obligations.

03. Quote & Contact Requests

When you submit a contact or quote form, the information you provide may be transmitted to Pine Wood Source and used to respond to your request. Please provide only information that is relevant to your enquiry and avoid submitting passwords, financial account credentials or other unnecessary sensitive information.

04. Cookies & Website Technology

The website may use cookies or similar technologies for essential functionality, preferences, security, analytics or other website operations, depending on the services and plugins active on the site. Your browser may allow you to control or delete cookies. Where applicable, additional cookie information or consent options may be provided on the website.

05. Service Providers

Pine Wood Source may use hosting providers, website platforms, form services, email services, analytics tools or other technology providers to operate the website and communicate with customers. Such providers may process information as necessary to provide their services and should be selected and configured according to applicable requirements.

06. Data Security

We take reasonable steps to protect information against unauthorized access, loss, misuse or disclosure. No website or electronic transmission can be guaranteed to be completely secure, so users should consider the risks of transmitting information online.

07. Data Retention

Information may be retained for as long as reasonably necessary to respond to enquiries, manage customer or business relationships, maintain records, resolve disputes, comply with applicable obligations or support legitimate business purposes. Retention periods may vary depending on the type and purpose of the information.

08. Your Choices & Rights

Depending on your location and applicable law, you may have rights relating to access, correction, deletion, restriction, objection or portability of personal information. You may also contact Pine Wood Source to ask questions about information submitted through the website. Requests are subject to applicable legal requirements and verification where appropriate.

09. External Links

Our website may contain links to third-party websites or services. Pine Wood Source is not responsible for the privacy practices or content of external websites. Please review the privacy policies of third parties before providing them with personal information.

10. Policy Updates

Pine Wood Source may update this Privacy Policy when website practices, services or applicable requirements change. The updated version will be published on this page with its effective date where appropriate.

11. Contact Us

If you have questions about this Privacy Policy or want to ask about information you submitted through our website, please contact Pine Wood Source.

PRIVACY POLICY